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FAQs

Camera Setup & Connection

Camera Cannot Turn On / Keeps Restarting?Is Camera Offline?Adding Camera Failed?No Response When Scanning the Camera QR Code During Camera Addition?How to Determine 2.4GHz and 5GHz Wi-Fi?How to Change the Wi-Fi?Camera Frequently Goes Offline / Stuck / Delays?Camera Cannot Turn On?

Video & Image

Why Is the Two-Way Intercom Sound Intermittent?How to View Video Playback?Why Is the Image Blurry and Unclear?Why Is the Black and White Image Partially Bright at Night?Why Is the Picture Hazy and Unclear?Why Is There No Sound in the Live View?How to Adjust the Speaker Volume of the Camera?How to Change the Time in the Live View?Does the Camera Support 7×24-Hour Recording?Why Are There White Spots in the Night Vision Image?Why is the Night Vision Image Completely Black?What to Do if There Are Black Spots in the Image?Why Does the Image Appear Magenta?Why Is There a Circle in the Middle of the Video That Freezes and Delays When Watching a Video?

Alarm & Detection

Why Doesn't the Camera Have Alarm Records?Why Are There Frequent Push Alarms in the Recording Without Moving Objects?Why Is There a Delay in the Recording?Why Can't the Camera Capture Animals or Vehicles?Why Can't the Phone Receive Any Alarm Message Notifications?No Sound for the Alarm Siren and Two-Way Audio?Why is There No Siren When "Sound and Light Alarm" is Turned On?How to Turn Off the Alarm Siren?Why Can Only the Back of the Alarm Picture Be Captured?Why Does the 'Event Message' Page Only Display Alarm Screenshots?

Recording & Storage

How Does the Camera Store Recordings?Does the Camera Support All-Day Recording?How to Choose a Micro SD Card?How to Modify the Recording Duration?What to Do When Available Capacity of the Micro SD Card Is Insufficient?How to Obtain the Recording Files?Why Does Local Playback Prompt 'No SD Card' After Installing a Micro SD Card?Why Hasn't the Micro SD Card Saved Any Recordings?Why Does Local Playback Prompt 'No Recording File for Today' Despite Multiple Attempts to Format the Micro SD Card Without Being Able to Record?Why Is the Recording Time on the 'Message' Page Only 6 Seconds?Why Is the Recording Timeline Discontinuous/Blank in the Middle?How to Delete Local Playback Recordings?No Cloud Playback Recordings Found After Enabling 'Cloud Storage'?How to Save Cloud Playback Recordings to Local?How to Delete Cloud Playback Recordings?SD Card Recognition IssuesHow to Download Recordings to Local Phone/Computer?Does the Camera Support Direct Connection to a PC?What is Cloud Storage?Cloud Storage Cancellation/Switching IssuesDoes Cloud Storage Need to Be Recharged?

Battery & Power

What Are the Specifications of the Power Adapter?How to Charge the Camera?Why Does Charging Fail?Why Does the Camera Consume Power Quickly?How to Improve the Camera's Battery Life?Why Is the Battery Not Durable After Charging?Why Is the Battery Not Durable When Connected to Solar Panels?Can I Replace the Battery Myself?

Device Settings

How to Turn Off the Working Indicator Light?How to Understand the Meaning of the Working Indicator Light?How to Change to a 12 Hour Schedule?How to Update and Upgrade the Camera's Firmware?Does It Support ONVIF or RTSP?Why is the PTZ Rotation Delayed?Why is the PTZ Malfunctioning?How to Modify the Camera Nickname?How to Delete Alarm Records?How to Unbind the Camera?How to Contact Us?

4G & SIM Card

The Camera is Offline and Cannot Work?The Traffic Package Just Purchased Cannot Be Used Properly?The Indicator Light Keeps Flashing Red When Adding the Camera for the First Time?What to Do if the Local SIM Card's PIN Code Is Locked?Why Does the Camera Need to Recharge Traffic?How Much Traffic Does the Camera Consume per Month?How to Purchase a Traffic Package for a SIM Card?Can the Camera Be Used Outside of the Country and Region of Purchase?How to Install a SIM Card?Standard SIM Card Traffic Package?Do I Have to Use the Standard SIM Card? Does It Support Local SIM Cards?How to Choose a Local SIM Card?Informed by the Operator That This Product Is Not Supported?How to Obtain the SIM Card's APN Information?How to Import APN Information?Will There Be a Reminder When the Standard SIM Card Has Insufficient Traffic?Why Does It Always Prompt "Establishing Encrypted Channel" and "Obtaining Image Data"?How to Refund the Traffic Package?Can the Traffic Package Be Transferred to Another Camera?Failed to Create Order When Subscribing to the Traffic Package?Why Does My APP Show a Good Signal, but My 4G Cannot Be Used?My Device Shows Expired / Traffic Has Been Used UpNID Number Is Not Displayed in APPTraffic Trial Details View

APP & Account

What Should I Do if the APP Crashes?Login Problem?Registration Problem?Failed to Register an Account?What Should I Do if the APP Fails to Load the Video and Shows That the Camera is Disconnected?Cannot Access the Camera?What Should I Do if the APP Often Fails to Load Videos and Shows Disconnected?Can the Account Registration Region Be Changed?Does It Support Multi-Device Computer Access?Can Tablets Use Apps?Does the PC Support Downloading Applications?Why Does the 'Login Information Has Expired, Please Log in Again' Pop-up Window Often Appear?Why Can't I Receive the Verification Code When Changing the Password?

Camera Sharing

How Many Cameras Can Be Added to an Account?Why Are the Shared Account's Operation Functions Incomplete?What Is the Difference Between "View Only" and "Allow Control" When Sharing a Camera?Is There a Limit on the Number of People Who Can Share My Camera?Camera Sharing Prompts That the Account Does Not Exist / Shared Person Cannot Accept Invitation?How Many Accounts Can I Share with When Inviting Family Members to Watch?How to Bind the Camera to a New Account?How Do Friends Access the Camera? How to Share My Camera?What Is the Use of Camera Sharing?How to Share the Camera with Others?How to Cancel Sharing?
FAQs

Camera Frequently Goes Offline / Stuck / Delays?

Troubleshooting video stream issues caused by weak WiFi or 4G signals

WiFi Signal Issues

When the camera cannot receive a smooth WiFi signal, there will be abnormalities in the transmission of video streams.

  1. Check the signal strength, with values below 65% indicating poor signal.

  2. Restart the router and camera, power cycle the router.

  3. Restart the camera, power cycle the camera.

  4. Switch the image clarity to HD or SD mode within the APP.

  5. Suggest installing a signal amplifier between the router and camera.

4G Signal Issues

When the camera cannot receive a smooth 4G signal, there will be abnormalities in the transmission of video streams.

  1. Check the signal strength, with values below 65% indicating poor signal.

  2. Adjust the antenna direction, avoiding metal obstructions.

  3. Restart the device and switch to a better transmission base station.

  4. Switch the image clarity to HD or SD mode within the APP.

  5. Provide the NID to after-sales for checking the server forwarding path.

How to Change the Wi-Fi?

How to switch your camera to a different Wi-Fi network

Camera Cannot Turn On?

Steps to troubleshoot when your camera cannot power on

Table of Contents

WiFi Signal Issues
4G Signal Issues